Frequently Asked Questions
Everything you need to know about your Vertu experience.
What kind of warranty comes with my Vertu device?
Every Vertu device comes with a standard 24-month international warranty covering manufacturing defects and hardware malfunctions under normal use.
How long does international shipping take?
We offer secure, insured global shipping. Delivery typically takes 3-5 business days via premium couriers like DHL or FedEx, depending on your location.
What is your return policy for high-end electronics?
We accept returns within 14 days of delivery, provided the device is in its original, unopened packaging with all security seals intact.
Are Vertu smartphones compatible with all global carriers?
Yes, our devices are factory unlocked and support a wide range of global LTE and 5G bands to ensure seamless connectivity across most major network providers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers. For select regions, we also support cryptocurrency payments.
How can I verify the authenticity of my product?
Each Vertu device features a unique IMEI and serial number. You can verify authenticity through our official website or by using the built-in Vertu Concierge service.