Returns & Exchanges
At Vertu, we strive for perfection in every device, but if you are not entirely satisfied with your purchase, we offer a 30-day return policy for electronics in their original condition. Our commitment is to ensure your premium experience continues through a seamless and transparent exchange process.
Initiate Request
Log in to your Vertu account and select the order you wish to return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the device in its original luxury packaging with all included accessories, manuals, and protective films intact to ensure a full refund.
Ship Your Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a complimentary pickup.
Inspection and Refund
Once our technicians verify the device's condition and serial number, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing